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Rapid access to enterprise knowledge to drive more productive workflows

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Knowledge Scout for Pharmaceutical

Investigating production deviations is a complex and lengthy process which has a major impact on pharma supply chain and compliance activities.

EAI Knowledge Scout was implemented at a Fortune 500 pharmaceutical company where deviation management was identified as an area of opportunity: they were looking to reduce the time their quality specialists spent investigating deviations by facilitating access to data stored in enterprise systems and within documents.

Deployment of our product has helped the client rethink their quality assurance team’s information gathering workflows. With Knowledge Scout, their quality specialists were able to quickly scan through multitudes of historical records in order to gather exactly the right information needed to assess and remediate a deviation investigation — resulting in a reduction of total hours spent on reporting and overall resolution times.


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